Terms & Conditions

What this Agreement Covers

This Agreement governs your use of the Site and the Roundneck Industries service (the “Service”). The Service permits customers that have an appropriate relationship either with: (i) institutions of higher learning, fraternal organizations, honor societies and other collegiate groups (collectively, “Institutions”); (ii) corporations and small businesses; (iii) elementary and secondary schools; or (iv) other organizations, to design and purchase custom merchandise properly describing that relationship. You understand that by using the Site and the Service, you have agreed to the terms and conditions of this Agreement and you agree to use the Site and the Service solely as provided in this Agreement.

Intellectual Property Rights of Roundneck Industries and Third Parties

Roundneck Industries is committed to the appropriate and legal use of the intellectual property of others, and we require our users to behave similarly. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs and written and other materials that appear on the Roundneck Industries Site (collectively the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Roundneck Industries.

Additionally, Roundneck Industries has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane (according to standards established by the FCC), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, disability or national origin, containing explicit sexual content or is otherwise inappropriate for Roundneck Industries production.

You agree to not use Roundneck Industries‘s Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

Privacy Policy

Roundneck Industries recognizes that you have a right to privacy, and we will not give or sell anyone specific information about you or any orders you have placed through the Roundneck Industriesk Service except that: (i) Roundneck Industries may share information about you or an order that you have placed with a relevant Institution in order to allow such Institution to review the use of the Licensed Marks as necessary; (ii) Roundneck Industries may provide information about you and your order to its subcontractors; and (iii) Roundneck Industries may share information about you with its marketing partners and affiliates for purposes of marketing Roundneck Industries. Roundneck Industries employs third party cookies which are used to target customers for advertising purposes. Roundneck Industries collects information (including email addresses) that allows us, among other things, to: process and fill your order; contact you regarding the processing of your order; share your design with those whom you request; improve our website and service; and send informative and promotional emails that may be of interest to you. While this information may be used by us for marketing purposes, it is never shared or sold to other organizations for commercial purposes.

Anti-Sweat Shop Policy

Roundneck Industries supports high standards for manufacturing labor conditions. Accordingly, we seek to work with suppliers who promote such standards within their operations. Roundneck Industries relies upon referrals, reputation and, in some cases, personal inspections to identify such vendors.

Payment Policies

Roundneck Industries accepts online or telephone payment via credit card, debit card. All payments sent electronically are securely transmitted.

Roundneck Industries also accepts payment via purchase order for qualified customers. Invoices may be paid by check or credit or debit card.

Shipment/Delivery Times

Roundneck Industries‘s orders are generally delivered within 14 days. Customers who are concerned about meeting deadlines should contact a Service/Sales Representative. Rush orders on screen-printed apparel items are available for a 25% rush charge. Rush orders are delivered within 7 days. Delivery times may vary during the holiday seasons.

Returns Policy

Roundneck Industries goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Roundneck Industries accepts returns and will refund payment if and when customers are disappointed by Roundneck Industries merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.

Limit of Roundneck Industries‘s Responsibility

Roundneck Industries will be responsible for acting only on those instructions sent to Roundneck Industries that actually are received and does not assume responsibility for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of any orders you send. Roundneck Industries is not responsible for any losses or delays in transmission of orders arising out of the use of any Internet Access Service Provider or caused by any browser software or any computer virus or related problem that may be attributable to services provided by any Internet Access Service Provider. Roundneck Industries is not responsible should you give incorrect instructions or if your credit-card payment is not processed by your credit-card company.

The information and materials contained in this Site, including text, graphics, links or other items, are provided “as is”, “as available”. Roundneck Industries does not warrant the accuracy, adequacy or completeness of the information and materials on the Site and expressly disclaims liability for errors or omissions in this information and materials. No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.

In no event will Roundneck Industries be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Roundneck Industries, or representatives thereof, are advised of the possibility of such damages, losses or expenses.

Indemnity

You agree to defend, indemnify and hold Roundneck Industries and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or relating to your use of Roundneck Industries‘s Site and the Service, your violation of this Agreement, or your violation of any rights of another.